Roborock College - Help and Support

Why Does NRTK Fail To Activate?

NRTK requires a stable, high-quality internet connection to work properly. Activation usually fails when the signal is weak or unstable. To fix this, simply make sure you are in an area with good netw...

What If The Lawnmower Hesitates When Returning To The Charging Station?

Environmental Factors Check the grass around the charging station. If it’s too tall or overgrown, it may block the mower’s camera view and interfere with docking. Avoid placing the charging statio...

What Type Of Batteries Does Roborock Use?

All Roborock robotic mowers use lithium-ion batteries. These batteries have an average cycle life of about 1,500 charges—meaning they can be fully charged and discharged roughly 1,500 times before the...

What Should I Do If The Mower Has Charging Difficulties?

There are four indicator light statuses on the mower’s charging station: Solid green: The charging station is powered and connected, but the mower is not yet charging (e.g., it’s not properly seate...

How Much Time Does My Mower Need To Be Fully Charged?

Models Type of battery & adapter Time to charge from 0% to 100% Time to charge from 15% to 85% Z115 / Z120 LiDAR 6 Ah battery + 150 W adapter 110 minutes 65 minutes ...

Why Does It Take Much Longer In Recent Times For My Mower To Be Fully Charged?

First, check this Q&A (Question: How much time does my mower need to be fully charged?) to understand the expected charging time for your mower. If your mower is still taking significantly longer...

I Failed To Power On My Mower, What Should I Do Next?

Install and power up the charging station First, install the charging station according to the setup instructions. Connect all cables securely, then plug the station into a working power outlet. Conf...

What Is The Lowest Percentage Of Battery Before The Mower Returns To Charging Station To Recharge?

When the battery level drops to 15%, the mower will automatically return to the charging station to recharge. It will resume mowing once the battery reaches 85%.

How To Transfer Mower To Other Places Or To Your Repair Center / Dealer?

Always keep the original packaging—it’s useful if you ever need to transport your mower over long distances. Never lift the mower while it’s parked in the charging station. Doing so could damage eith...

Do You Support Dual RTK Installation For One Mower?

At this time, we don’t support using two RTK receivers with a single mower.

What Is The Docking Marker In The Charging Station Used For?

The docking marker is a visual reference that the mower’s cameras can detect and recognize. This helps the mower accurately locate the charging station and return to it for charging.

What Do Different Indicator Light Colors In RTK Station Mean?

The indicator lights on the RTK station indicate the current status affecting your machine. Refer to the points below for an explanation of these status lights.

How Would I Know If / When I Need To Replace The Battery?

The battery’s lifespan depends on several factors, including how many hours it’s used, how hard the mower works, the environment it operates in, and how well it’s stored when not in use.

Mower Failed To Undock And Is Standing Still In The Charging Station, What Next?

Make sure the charging station is placed on a flat, open surface—uneven or cluttered surfaces can interfere with proper docking and charging. Check if the mower has paused because its metal conta...

Display Is Showing Abnormal Characters / Showing Nothing. What Should I Do Next?

Display showing abnormal characters: Restart the mower and check if the issue continues. Check whether the battery is low. If so, recharge the mower fully, then test the display again. Gently cle...

How To Perform A Factory Reset?

If your mower isn’t functioning as expected after a firmware update—or if a serious issue has occurred—you may need to perform a factory reset.

How To Input The PIN Code To Unlock The Mower?

Learn How Unlock Your Roborock Mower Before Operating.

How To Choose A Great Spot For RTK Reference Station?

To ensure your RTK station receives a strong, reliable satellite signal choose an optimal location for both the charging station and the RTK reference station.

How To Pick A Place To Install My Mower's Charging Station

You can put the charging station inside or outside the lawn. The charging station should be installed on a flat/level ground. The charging station should be installed away from footsteps with elev...

How To Create No-Go Zones On Your Map

If you want to prevent the mower from entering certain areas on the map, such as a pool or a flower bed, you can create a No-Go Zone.

How To Create A Map

Use your Roborock app to map out your yard for effortless on-the-go mowing.

How To Create Multiple Areas In The Map?

Use the Roborock app to create multiple zones and connect them with channels.

How To Manually Set A Channel

If you have created multiple areas on the map and wanted the mower to move between them, you can create channels to connect different areas.

How to Adjust Part of the Lawn Boundary

This feature allows you to modify a specific section of your lawn boundary without needing to remap the entire garden.
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