What Should I Do If The Mower Has Charging Difficulties?

There are four indicator light statuses on the mower’s charging station:

1. Solid green: The charging station is powered and connected, but the mower is not yet charging (e.g., it’s not properly seated or hasn’t started charging).
2. Breathing green (a soft, rhythmic pulse): The charging station is powered and the mower is actively charging.
3. Solid red: A charging error has occurred.
4. Off: The charging station is either not receiving power or the mower is already fully charged and no longer drawing power.

Possible causes of charging failures—and what to try:

1. Mower is placed on the station, but the light stays solid green and charging doesn’t start
   → Check the charging contacts (on both the mower and the station) for dirt, debris, or moisture. Clean them gently with a dry, soft cloth. Then reseat the mower firmly on the station.

2. Charging contacts are damaged, bent, corroded, or heavily rusted
   → Do not attempt to repair them yourself. Contact your retailer, authorized dealer, or Roborock Customer Service for assistance.

3. Indicator light is red
   → Unplug the charging station’s power cable, wait 10 seconds, then plug it back in. Place the mower on the station again and check if charging begins. If the red light returns or charging still fails, contact your retailer, authorized dealer, or Roborock Customer Service.

4. Charging fails in extreme temperatures
   → The mower may pause or stop charging if the ambient temperature is too high (above 40°C / 104°F) or too low (below 0°C / 32°F). Move the mower and charging station to a room-temperature environment (ideally between 10–30°C / 50–86°F), then try again.