Roborock College - Help and Support

Mower Failed To Undock And Is Standing Still In The Charging Station, What Next?

Make sure the charging station is placed on a flat, open surface—uneven or cluttered surfaces can interfere with proper docking and charging. Check if the mower has paused because its metal conta...

Display Is Showing Abnormal Characters / Showing Nothing. What Should I Do Next?

Display showing abnormal characters: Restart the mower and check if the issue continues. Check whether the battery is low. If so, recharge the mower fully, then test the display again. Gently cle...

How To Perform A Factory Reset?

If your mower isn’t functioning as expected after a firmware update—or if a serious issue has occurred—you may need to perform a factory reset.

How To Input The PIN Code To Unlock The Mower?

Learn How Unlock Your Roborock Mower Before Operating.

How To Choose A Great Spot For RTK Reference Station?

To ensure your RTK station receives a strong, reliable satellite signal choose an optimal location for both the charging station and the RTK reference station.

How To Pick A Place To Install My Mower's Charging Station

You can put the charging station inside or outside the lawn. The charging station should be installed on a flat/level ground. The charging station should be installed away from footsteps with elev...
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