Roborock College - Help and Support

Why Does My Roborock Mower Fail To Connect To Wifi During Pairing?

Check your network access and availability. Test your Wi-Fi connection using your smartphone—make sure it connects to your Wi-Fi network and has a strong signal. Download the latest version of the R...

What Should I Do If The Indicator Light In RTK Reference Station Is Not Green?

The RTK reference station signal is abnormal. Please troubleshoot using the steps below: Ensure the top of the RTK reference station has a clear view of the sky — no obstructions like roofs, branch...

How Do Roborock Mowers Work With The Assistance Of RTK And Satellites?

GNSS satellites provide initial positioning information to both the RTK reference station and the mower. The RTK reference station continuously receives GNSS satellite signals, calculates positioning...

How Does The Network of 4G And Wi-Fi Operate, Will It Switch Automatically?

This is no manual toggle for switching between 4G and Wi-Fi. Instead, here’s how it works now: When eSIM is turned ON, Wi-Fi is available, it will prefer Wi-Fi, and only switch to 4G when the ...

Does Roborock Support Wi-Fi And 4G Connectivity?

All Roborock robotic lawn mowers support Wi-Fi connectivity on both 2.4 GHz and 5 GHz networks.

How To Manually Scan And Pair Your RTK Reference Station

Under some circumstances, users may need to reconnect or re-pair the mower with the RTK reference station. For example, pairing is required when replacing an old or defective RTK reference station wi...

Does My Roborock Automatically Switch Between NRTK and RTK Modes?

No. It works in only one mode at a time, it does not auto‑switch. You can manually switch between them via Settings > Manage RTK. Important: NRTK can work without the RTK being plugged. However, t...

Why Does NRTK Fail To Activate?

NRTK requires a stable, high-quality internet connection to work properly. Activation usually fails when the signal is weak or unstable. To fix this, simply make sure you are in an area with good netw...
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