Check if the app or your mower’s display shows any error codes—these can help pinpoint the issue.
Check the RTK indicator light on your mower. It should be solid green. If it’s not, try relocating th...
Although our mower is designed to meet the IPX6 water-resistance standard, we still recommend avoiding use during rain, storms, or lightning. This helps prevent potential damage to the mower—and cutti...
Check if the app or your device’s display shows any error codes—these can help identify the root cause of the issue.
Check the RTK indicator light on your mower. It should be solid green. If it’s not...
If your lawn mower’s wheels are leaving deep tracks on the grass, here are some simple fixes to try:
Mow when the grass is dry: Wet grass and damp soil make it easier for the mower to sink in, resu...
Vertical obstacles avoidance (PreciEdge module installed)
Vertical obstacles avoidance (PreciEdge module not installed)
Q105
4 cm
4 cm
Q110
4 cm
4 cm
S108
...
Check whether this large, uncut area is in a newly added zone—and whether a passage has been created between it and other already-mowed areas.
Verify the width of that passage. It must be at least 70...
Check if the app displays any error codes. If it does, resolve those errors first, then try again and observe the result.
Check the light on your RTK reference station—it should be a solid green colo...
The mower is IPX6-rated for water resistance and designed for outdoor use. However, mowing wet grass may lead to uneven cutting, clumping, or reduced performance—so it’s best to avoid mowing during or...
Check whether the blades or blade disc are damaged, broken, or bent. If so, replace the blades and screws as needed. If the blade disc is broken or deformed, please contact your dealer or the Roborock...
The binocular camera plays a vital role in helping the mower recognize its surroundings and avoid obstacles. However, its performance can be reduced in foggy, rainy, or nighttime conditions—especially...
Hardware factors
Dull or damaged blades — Replace the blades if they’re worn, bent, or no longer sharp.
Blade disc rotation — Ensure the blade disc spins freely. Clear away any grass clippings or ...
No, currently we are unable to customize the mowing order.
The robotic lawn mower will mow the area that hasn't been mowed for the longest time first.
If you have two areas, and you mowed Area 1 las...
Safety regulations require the disc to stop within 2 seconds of no operation. The software sends a stop command 8 ms after finger leaves the remote control box, causing repeated on/off if you frequent...
What is a Hazard Boundary
The Hazard Boundary is a safety feature that tells the mower to intentionally maintain a safer distance from the lawn edge to prevent accidental falls, trapping, or damag...
After the mower is paired and connected, click "Enter".
Before mapping or during mapping, click the circled button then you will be able to switch between single and dual-joystick mode.
You can also...
Yes. Once 4G/eSIM is activated, you can remotely control the mower through the Roborock App without local Wi-Fi, as long as the mower is powered on and connected to the mobile network. There are no lo...
If Rain Delay is enabled and the scheduled mowing time passes while Rain Delay is active, the mower will skip that scheduled mowing task.
A scheduled mowing task can only be triggered within its sche...
The Q1 series has five manual height settings (gears). These five gears represent the cutting height and correspond to 20 mm, 30 mm, 40 mm, 50 mm, and 60 mm (40-80mm/1.57inch-3.15inch for Q110H) respe...
Yes, it can but mapping requires some extra planning.
For a complete single‑map setup:
Mark clear danger zones along sharp drops, stair edges, or any verticality where the mower could fall off. This p...
Check your network access and availability.
Test your Wi-Fi connection using your smartphone—make sure it connects to your Wi-Fi network and has a strong signal.
Download the latest version of the R...
The RTK reference station signal is abnormal. Please troubleshoot using the steps below:
Ensure the top of the RTK reference station has a clear view of the sky — no obstructions like roofs, branch...
GNSS satellites provide initial positioning information to both the RTK reference station and the mower.
The RTK reference station continuously receives GNSS satellite signals, calculates positioning...
This is no manual toggle for switching between 4G and Wi-Fi. Instead, here’s how it works now:
When eSIM is turned ON, Wi-Fi is available, it will prefer Wi-Fi, and only switch to 4G when the
...
Under some circumstances, users may need to reconnect or re-pair the mower with the RTK reference station.
For example, pairing is required when replacing an old or defective RTK reference station wi...
No. It works in only one mode at a time, it does not auto‑switch. You can manually switch between them via Settings > Manage RTK.
Important: NRTK can work without the RTK being plugged. However, t...
