Check your network access and availability.
Test your Wi-Fi connection using your smartphone—make sure it connects to your Wi-Fi network and has a strong signal.
Download the latest version of the Roborock app.
Get it from the App Store (iOS) or Google Play Store (Android).
Confirm you’ve entered the correct Wi-Fi password during setup.
Typos or case-sensitive errors are common—double-check carefully.
Ensure both the mower and charging station are within strong Wi-Fi range.
Place them in an area with good signal coverage.
Check your router’s settings for device restrictions.
Some routers have a whitelist or blacklist enabled—make sure new devices are allowed to join your network.
Verify the mower isn’t already linked to another account.
If the mower was previously set up by someone else, it must be factory reset or unlinked from their account before you can pair it.
Restart both the mower and your Wi-Fi router, then try pairing again.
Power off the mower for 10 seconds, unplug your router for 30 seconds, then power both back on and retry the setup process.
This is no manual toggle for switching between 4G and Wi-Fi. Instead, here’s how it works now:
When eSIM is turned ON, Wi-Fi is available, it will prefer Wi-Fi, and only switch to 4G when the
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NRTK requires a stable, high-quality internet connection to work properly. Activation usually fails when the signal is weak or unstable. To fix this, simply make sure you are in an area with good netw...
