Check if the app or your device’s display shows any error codes—these can help identify the root cause of the issue.
Check the RTK indicator light on your mower. It should be solid green. If it’s not, try relocating the RTK base station, remapping your lawn, and testing again.
Use the Remote Control function in the app to manually drive the mower through the passage. This helps confirm whether the mower can physically pass through—checking both width and height clearance.
If the mower stops inside the passage, inspect the exact spot where it halted. Look for obstacles like rocks, branches, uneven ground, or debris blocking its path.
If the mower stays in its current area and refuses to enter the new one, verify that the passage was created correctly and saved successfully in the app.
Environmental conditions—such as sudden slope changes, thick or tall grass, or wet/muddy terrain—can prevent the mower from passing through smoothly.
Keep No-Go Zones well away from the passage edges—placing them too close can unintentionally block the mower’s path.
Try creating a new passage between the two areas (instead of reusing the existing one) and test again.
Go to Settings → Obstacle Avoidance, then turn off Visual Obstacle Avoidance for Passage. Try navigating through the passage again after disabling this feature.
In the same Obstacle Avoidance menu, select the Balanced option. This setting helps the mower ignore small, non-critical objects (like twigs or low grass clumps) that might otherwise trigger unnecessary stops.
Check whether the blades or blade disc are damaged, broken, or bent. If so, replace the blades and screws as needed. If the blade disc is broken or deformed, please contact your dealer or the Roborock...
Safety regulations require the disc to stop within 2 seconds of no operation. The software sends a stop command 8 ms after finger leaves the remote control box, causing repeated on/off if you frequent...
