First, check this Q&A (Question: How much time does my mower need to be fully charged?) to understand the expected charging time for your mower.
If your mower is still taking significantly longer—or not charging as expected—try the following troubleshooting steps:
- Make sure the power outlet is working properly and providing a stable electrical supply.
- Inspect the charging contacts on both the mower and the charging station. Clean them gently if they’re dirty or corroded, and ensure they’re aligned and making full contact.
- Check your mower’s schedule: if a mowing task is set to run during the charging period, it may pause or interrupt charging.
- Listen carefully for unusual noises (like grinding, buzzing, or clicking) coming from the motors while charging—these could indicate an internal issue.
- Ensure the charging environment is within the recommended temperature range. Extremely hot or cold conditions can slow down or stop charging.
- If the issue persists after trying all the steps above, please contact the Roborock Customer Service team or your authorized dealer for further assistance.
